Remote Infrastructure Management

Enterprises today look toward Remote Infrastructure management, because of its substantial benefits like easy management, efficiency and security for business-critical IT infrastructure. In these times of expanding and challenging business environment it is imperative for businesses to have a scalable and effectively optimized IT infrastructure with low management overheads and ever-improving service standards. iD4's remote infrastructure management (RIM) offers an alternative approach to tackle this challenge.Gartner estimates that "70% of IT support for infrastructure services shall be soon performed from a remote location" and "remote infrastructure management services could reduce labor costs up-to 50% resulting up-to 30% overall net savings, excluding one-time transition charges." iD4’s global network operations centre (NOC) based out in Pune is meant to deliver seamless remote infrastructure management services to its clients. Remote Infrastructure Management provides cost effective 24x7 operations to support global time zones for Client’s business. Our global delivery capabilities enable us to consistently deliver services from multiple locations – all bound together by a set of processes that are Information Technology Infrastructure Library (ITIL) compliant. The maximum uptime of IT Infrastructure leads to uninterrupted business, which in turn results in revenue profits for client.iD4 provides a broad suite of RIMS which include Server Management, Storage Management, Database Management, Email Management, Desktop Support and Network Management services. Our Remote Infrastructure Management also includes monitoring and management of client’s business critical IT infrastructure, IT Service Desk and Professional Services (Consultancy, Implementation and Management).

Our Remote Infrastructure Management Services includes:

  • Server Management
  • Storage Management
  • Database Management
  • Network Management
  • Security Management
  • Email Management
  • Enterprise Service Desk
  • Desktop Support

Value Proposition:

  • Compliance to ITIL best practices
  • Business Ready Infrastructures
  • Use of integrated tools
  • Wide spectrum of services
  • Reduced costs and improved operational excellence


iD4 Corporate Brochure

The adaptability, responsiveness and confidence of the iD4 team has been exemplary.